Legal Document

Zitbaj Terms and Conditions — Complete Terms for the Sports Betting Platform

Please read these Terms & Conditions carefully before using the Zitbaj platform. By creating an account, you are considered to have accepted these terms.

Last updated: January 2026 Published in English

These terms and conditions constitute a legally binding agreement between Zitbaj and its users.

18+ Age Restriction
Secure Payments
Bonus Rules
Data Protection
Fair Betting
24/7 Support

Important Notice: ZitbajPlease read these Terms and Conditions in full before creating or using an account on this platform. This document forms a binding agreement between you and Zitbaj.

1 General Terms & Introduction

Zitbaj An internationally licensed online Sports Betting and gaming platform serving Bangladesh and other approved countries. These Terms and Conditions ("Terms") Zitbaj and applies to all users of its platform ("user" or "member").

By registering, logging in, or using any service on this platform, you agree to these Terms and Conditions, our Privacy Policy and Responsible Gaming Policy agree to.

1.1 Applicability

These Terms Zitbaj's website, mobile application, and any associated services. These terms take effect upon accessing the platform from any device.

1.2 Order of Precedence

Where a specific promotion or bonus has its own terms, those terms apply alongside the general terms. In the event of a conflict, the specific terms take precedence.

2 Account Registration

ZitbajTo open an account on

  • You must be at least 18 years of age
  • Accurate and complete information must be provided at the time of registration
  • Each individual may register only one account
  • Payment must be made from a bank account or mobile banking account registered in your name
  • Online betting must be legally permitted in your country of residence

2.1 Multiple Accounts Prohibited

Having multiple accounts is strictly prohibited. If multiple accounts are found linked by the same device, IP address, bank account, or mobile number, all accounts will be closed and funds may be forfeited.

2.2 Account Security

You are responsible for keeping your account password secure. Do not share your password with anyone. If you suspect unauthorized access, contact our support team immediately.

Warning: Accounts created with false information will be immediately suspended and any balance may be forfeited.

3 Age Verification & KYC Process

Zitbaj follows a strict policy on the protection of minors. Identity verification (KYC) is mandatory before withdrawals or when deposits exceed a specified limit.

3.1 Required Documents

  • Clear copy of National ID (NID) or passport
  • Selfie verification with a recent photo
  • Mobile Banking Account Verification (bKash/Nagad/Rocket)
  • Proof of address (utility bill if required)

3.2 Verification Timeframe

Verification is typically completed within 24–48 hours of submitting KYC documents. Withdrawals may be temporarily on hold during this period, but betting will remain available.

4 Deposit & Withdrawal Policy

ZitbajThe following rules apply to payments on

4.1 Deposits

  • Minimum deposit: ৳300
  • Accepted payment methods: bKash, Nagad, Rocket
  • Deposits are generally credited to your account instantly
  • Deposits must be made from your own account
  • Payments from third-party accounts are not accepted

4.2 Withdrawals

  • Minimum withdrawal: ৳500
  • Withdrawals are typically processed within 12–24 hours
  • Withdrawals can only be made to verified accounts
  • KYC verification must be completed before withdrawals can be processed
  • The bonus portion cannot be withdrawn until the wagering requirement is met

ZitbajThere are no hidden withdrawal fees. However, charges from the mobile banking provider may apply.

4.3 Payment Fraud

Any attempt to initiate chargebacks, commit fraud, or use unauthorized payment methods will result in immediate account suspension and may lead to legal action.

5 Betting Rules

ZitbajThe following rules must be followed when betting on

5.1 Bet Acceptance

All Bets ZitbajBets are accepted under the rules set by the odds engine. Once a bet is confirmed, it cannot be changed or cancelled unless the Cash Out feature is used.

5.2 Odds Changes

Odds may change before a bet is confirmed. Bets will be settled at the odds displayed at the time of acceptance.

5.3 Match Cancellation or Postponement

  • If a match is cancelled, the original stake will be refunded
  • If the match is not replayed within 48 hours, the bet will be considered void
  • If a live match is interrupted, bets will be settled based on the results completed up to that point

5.4 Maximum Winnings Cap

Maximum winnings on a single bet may be capped. The limit depends on the bet type, event, and the user's account tier. Higher limits may apply for major events.

6 Bonus & Promotion Terms

ZitbajAll bonuses and promotions on Zitbaj are subject to the following general terms:

6.1 Welcome Bonus

  • Each new member is eligible for the Welcome Bonus one time only
  • The first deposit must be made within the specified timeframe to qualify for the bonus
  • Wagering requirements apply to bonuses (details on the Bonus page see)

6.2 Wagering Requirements

The following rules apply to bonus wagering requirements:

  • Sports Betting: bets at odds of 1.80 or higher count 100%
  • Bets with odds below 1.80 do not count toward wagering requirements
  • The wagering requirement must be completed within 30 days of the bonus credit date
  • Any bonus with incomplete wagering will be forfeited upon expiry

6.3 Bonus Abuse

Misuse of the bonus system — including arbitrage betting, multiple accounts, and coordinated betting — is strictly prohibited. If such activity is detected, the bonus will be voided and the account may be suspended.

Zitbaj The right is reserved to modify, suspend, or cancel any bonus offer at any time. Changes will not apply to bonuses already in progress.

7 Prohibited Activities

ZitbajThe following activities are strictly prohibited on the platform:

  • Creating or operating multiple accounts
  • Opening an account using another person's identity
  • Match fixing or any form of fraudulent betting
  • Betting using bots or automated software
  • Attempting to hack the platform's systems or odds
  • Money laundering or concealing the source of illegal funds
  • Fulfilling wagering requirements through arbitrage betting or hedging strategies
  • Exploiting platform vulnerabilities or technical errors

Warning: Involvement in prohibited activities will result in permanent account closure, forfeiture of all funds, and legal action where necessary.

8 Account Suspension & Closure

Zitbaj The right is reserved to temporarily suspend or permanently close an account under the following circumstances:

  • Violation of these Terms & Conditions
  • If identity verification is not completed or false information is provided
  • Upon detection of suspicious betting activity
  • If money laundering is suspected
  • By order of a court or regulatory authority

8.1 Voluntary Account Closure

You can close your account at any time by contacting our support team. Please withdraw your available balance before closing your account.

8.2 Self-Exclusion

If you feel that betting is negatively affecting you, you can activate self-exclusion. During this period, you will not be able to access your account or place bets.

9 Data Privacy & Protection

Zitbaj places the highest importance on protecting your personal information. Our detailed policy on data collection, storage, and use can be found in our Privacy Policy page.

9.1 Use of Information

Your information is used solely for account management, KYC verification, payment processing, and customer support. It is never sold or shared with any third party except where required by law.

9.2 Cookies

Our platform uses cookies to enhance functionality. You can manage cookies through your browser settings, though some features may be limited as a result.

10 Responsible Gaming

Zitbaj We believe in responsible betting. We want every member to bet for entertainment, not out of addiction.

  • Every account has the option to set deposit limits
  • Set your own betting limits
  • A cooling-off period (temporary break) can be activated
  • Self-exclusion can be activated (from 6 months to permanent)
  • Access by anyone under 18 is strictly prohibited

For more details, visit our Responsible Play See page.

11 Dispute Resolution

If you have a complaint, please contact our customer support team first. We aim to respond within 48 hours.

11.1 Complaints Process

  1. Submit a detailed complaint via support chat or at support@zitbaj.bet
  2. The support team will provide an initial response within 48 hours
  3. Complex matters will be fully resolved within a maximum of 7 business days
  4. You have the right to escalate your complaint to a higher regulatory body if you are not satisfied with the resolution

11.2 Applicable Law

These Terms ZitbajOperations are governed by the laws of the licensing authority. Any disputes will be resolved through that authority's arbitration process.

12 Changes to Terms & Conditions

Zitbaj We reserve the right to update these Terms and Conditions at any time. Members will be notified in advance of significant changes via their registered email or through the platform.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms. If you do not agree to the new terms, please request account closure.

The latest version of these Terms & Conditions January 2026Previous versions can be requested through support.

Why Zitbaj is Trusted

We don't just set the rules — we hold ourselves to them too

⚖️

Transparent Terms

Every one of our terms is written in plain language. Nothing is hidden behind complex legal jargon — what you read is what applies.

🔒

Secure Payment Guarantee

Paying out winnings to verified accounts Zitbaj Never delayed. Our payment success rate exceeds 99%.

🛡️

Licensed Operator

Licensed by an international gaming authority and operated under regular audits and regulatory oversight.

📋

Fair Betting Environment

There is no manipulation in odds setting. Odds for every event are determined by an automated, unbiased algorithm.

🤝

Fast Dispute Resolution

We are committed to providing an initial response to all complaints within 48 hours and a full resolution within 7 business days.

🌱

Responsible Gaming Tools

Deposit limits, self-exclusion, and cooling-off periods — available free of charge to all members.

You've read the terms — now get started

Register with Zitbaj and enjoy a transparent, secure betting experience.

Responsible Gaming

Betting is for entertainment — not a guaranteed source of income. Always stay within your budget. Not applicable to those under 18. For more information, visit our Responsible Play See page.

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