Privacy & Security

Zitbaj Privacy Policy — How Your Data Is Kept Safe

Your personal data matters greatly to us. ZitbajBefore sharing any information with us, learn exactly what we collect, why we collect it, and how we keep it secure.

Last updated: January 2026 Published in Bengali GDPR Compliant

We never sell your data or share it without authorization.

Encrypted storage
Never Sold to Third Parties
In your control
In accordance with regulatory standards

This Privacy Policy Zitbaj's website and all associated services. Here we explain clearly and transparently — what we do and don't do with your data.

1 Introduction & Commitment

Zitbaj We believe you should have full control over your personal data. When we collect your information, we tell you upfront — why we need it, how long we'll keep it, and who it may be shared with.

This Privacy Policy Prepared in accordance with international data protection regulations and the guidelines of our licensing authority. ZitbajBy creating an account, you agree to this policy.

Our core commitment is simple — your data will never be sold, will not be used for marketing without your consent, and you can request its deletion at any time.

2 What Data We Collect

Zitbaj collects two types of data — what you provide directly, and what is collected automatically while you use the platform.

2.1 Information You Provide Directly

Data Type Example When it is collected
Identity Information Name, date of birth, NID/passport number During registration and KYC verification
Contact Information Email address, phone number At the time of account registration
Financial information Mobile Banking Number (bKash/Nagad/Rocket) For deposits and withdrawals
Address Information Division, district, full address For KYC verification (where applicable)
Photos / Documents Selfie, NID photo For identity verification

2.2 Data Collected Automatically

  • IP address and device type
  • Browser and operating system information
  • Which pages you visited on the platform and how long you spent on them
  • Betting activity and transaction history
  • Login date and time
  • Cookies & Session Data

3 Why this information is collected

Zitbaj We don't collect data without a reason. Every piece of information we gather serves a specific purpose:

  • Account Management: To create, manage, and secure your account
  • KYC & Age Verification: To meet legal obligations and protect minors
  • Payment Processing: To process deposits and withdrawals securely
  • Fraud prevention: To detect multiple accounts and suspicious activity
  • Customer support: To resolve your issues quickly and effectively
  • Anti-Money Laundering: To comply with AML regulations
  • Service Improvement: To improve your experience on our platform

Zitbaj We never use your data for advertising purposes without your consent.

4 How your data is used

Data collected Zitbaj Used for the following purposes:

4.1 Primary Uses

Your data is primarily used to keep your account running and to process payments securely. Every transaction is verified to confirm that it's genuinely you carrying out the activity.

4.2 For security purposes

IP addresses and device information are used to detect unauthorized logins, multiple accounts, and fraud attempts. This is done primarily to keep your account secure.

4.3 For communication purposes

  • Account verification and security-related notifications
  • Transaction Confirmation SMS/Email
  • Promotions and bonus offers (if you have given consent)
  • Notifications of service changes or updates to terms and conditions

If you no longer wish to receive marketing emails or SMS, you can opt out at any time through your account settings or by contacting support.

5 Data Sharing with Third Parties

Zitbaj Your data is never sold. However, it may be shared in the following limited circumstances:

Who It's Shared With Why Security
Payment providers To complete transactions Encrypted Channel
KYC Verification Services To verify your identity Contracted Partners
Regulatory Authority Legal Obligations Only necessary data
Law Enforcement Agencies By court order As required by legal process
Fraud Prevention Services For investigating suspicious activity Use of Anonymized Data

Outside of the circumstances listed above Zitbaj does not disclose your data to any third parties. Your information is never sold or rented to advertisers or marketing agencies.

6 Cookie Policy

Zitbajuses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

6.1 Types of cookies

  • Essential Cookies: For login sessions and security — cannot be disabled
  • Performance Cookies: To remember page load preferences and user settings
  • Analytics cookies: To understand which pages are most visited (anonymized data)
  • Marketing Cookies: To show you relevant offers (subject to your consent)

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings, though some features may be limited as a result. Cookie management options are available in the settings menu of Chrome, Firefox, and Safari.

7 Data security measures

Protecting Your Data Zitbaj We follow the highest industry standards. Our technical and organizational security measures include:

SSL/TLS encryption256-bit
Database encryptionAES-256
Two-Factor Authentication (2FA)Active
Security AuditQuarterly

7.1 Technical Safeguards

  • 256-bit SSL/TLS encryption on all connections
  • Passwords are stored using bcrypt hashing — they cannot be read in plain text
  • Suspicious login attempts are blocked automatically
  • Direct database access is restricted and logged
  • Regular Security Testing & Penetration Testing

7.2 Organizational Security

  • Only authorized personnel have access to your data
  • All staff are bound by confidentiality agreements
  • Every data access event is recorded in the audit log

If a security breach is detected, we notify affected users within 72 hours and take immediate action.

8 Your Rights

ZitbajAs a user, you have the following rights regarding your data:

Right to access

You can request to see what information we hold about you. Submit a request to support and we'll respond within 30 days.

Right to rectification

You can correct any inaccurate or incomplete information. Submit your request via Account Settings or by contacting Support.

Right to Erasure

If you close your account, you may request deletion of any data beyond what we are legally required to retain.

Right to object to processing

You can opt out of marketing communications or object to specific uses of your data at any time.

Right to data portability

You can request an export of your data in a machine-readable format (CSV/JSON).

To exercise these rights support@zitbaj.betEmail us or reach out via live chat.

9 Data retention period

How long we retain your data depends on the type of information and applicable legal requirements:

  • Active Account: For the duration of active account
  • KYC documents: A minimum of 5 years after account closure (as required by regulatory law)
  • Transaction history: 7 years (in accordance with AML regulations)
  • Customer service records: 3 years
  • Marketing Data: Deleted immediately upon withdrawal of consent
  • Log & Session Data: 90 days

After the retention period, data is securely deleted or anonymized.

10 Minor Protection

Zitbaj's services are strictly for individuals aged 18 and above. We do not knowingly collect data from minors.

If a minor has registered an account in error, the account will be closed and all collected data deleted as soon as it is identified. Parents or guardians with concerns are encouraged to contact our Support team.

A Note for Parents: If your child Zitbajsuspects an account has been opened on their behalf, please notify us immediately at support@zitbaj.bet.

11 Privacy Policy changes

This policy may be updated due to business changes, legal requirements, or service improvements. Privacy Policy may be updated.

For significant changes, we will notify you at least 14 days in advance via your registered email or through the platform. Minor updates will be published on the website with the date of revision.

Continuing to use the platform after any changes takes effect constitutes acceptance of the updated policy. If you do not agree to the new terms, please request account closure.

12 Contact us

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: support@zitbaj.bet
  • Live Chat: Available on the platform 24/7
  • Response Time: Typically within 24–48 hours

Requests to delete, correct, or export your data will be handled within 30 days of identity verification.

Why Your Data Is Safe with Zitbaj

We protect your privacy on two fronts — technology and policy

🔐

End-to-end encryption

Every connection and transaction is protected by 256-bit SSL encryption. No one can intercept or read your data in transit.

🚫

Your Data Is Never Sold

Zitbaj We never sell or rent your personal information to advertisers or third parties — that's a promise.

👤

In your control

View, correct, delete, or export your data — whenever you want, with no hidden barriers.

🛡️

Regular Security Audits

Quarterly penetration testing and audits by independent security experts — vulnerabilities are identified and resolved proactively.

📋

In accordance with legal requirements

Operated in compliance with international data protection regulations and the guidelines of our licensing authority — no exceptions.

Quick response

All privacy-related requests receive an initial response within 24–48 hours and are fully resolved within 30 days.

Start Betting in a Secure Environment

Your data is secure, your payments are safe — join Zitbaj today.

Responsible Gaming

Betting is entertainment — not a habit. Not applicable to users under 18. If you need help, Responsible Gaming View page.

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